Terms of Use and Refund Policy
**Terms of Service:**
Welcome to Joseph Ellis & Co. Online Shop! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.
1. **Custom Personalized Items and Seasonal Items:** We do not offer refunds or exchanges on custom personalized items or seasonal items.
2. **Exchanges:** Exchanges may be made within 7 days of purchase. If you wish to exchange an item, please contact our customer service team within 7 days of receiving your order to initiate the exchange process.
3. **Returns:** We do not accept returns for reasons other than product defects or damages during shipping. If you believe you have received a defective or damaged item, please contact us within 7 days of receiving your order to arrange for a return or exchange.
4. **Cancellation:** Orders for custom personalized items cannot be cancelled once they have been processed. Orders for non-custom items may be cancelled within 24 hours of purchase, before they are processed and shipped.
5. **Shipping:** We strive to ship orders promptly. However, please allow up to [insert number] business days for processing and shipping.
6. **Intellectual Property:** All content included on this website, such as text, graphics, logos, images, and digital downloads, is the property of Joseph Ellis & Co. and protected by copyright laws.
7. **Disclaimer:** We make every effort to ensure the accuracy of product descriptions, prices, and availability on our website. However, we do not warrant that product descriptions or other content on this website are accurate, complete, reliable, current, or error-free.
8. **Governing Law:** These terms and conditions are governed by and construed in accordance with the laws of [Florida], and you irrevocably submit to the exclusive jurisdiction of the courts in that jurisdiction.
By using our website, you agree to these terms and conditions. If you do not agree with any part of these terms, please do not use our website.
**Refund Policy:**
We want you to be completely satisfied with your purchase from Joseph Ellis & Co. Online Shop. Please review our refund policy below:
1. **Custom Personalized Items and Seasonal Items:** We do not offer refunds or exchanges on custom personalized items or seasonal items.
2. **Exchanges:** Exchanges may be made within 7 days of purchase. If you wish to exchange an item, please contact our customer service team at josephellisco@gmail.com within 7 days of receiving your order to initiate the exchange process. Please note that you are responsible for shipping charges.
3. **Returns:** We do not accept returns for reasons other than product defects or damages during shipping. If you believe you have received a defective or damaged item, please contact us within 7 days of receiving your order to arrange for a return or exchange.
4. **Cancellation:** Orders for custom personalized items cannot be cancelled once they have been processed. Orders for non-custom items may be cancelled within 24 hours of purchase, before they are processed and shipped.
If you have any questions or concerns about our terms of service or refund policy, please contact us at [josephellisco@gmail.com]. Thank you for shopping with Joseph Ellis & Co. Online Shop!